A local success story

Delivery Dilemma Solved: How Doufu outsourced its Deliveries with Evermile

Finsbury, London.

The demand for healthy and authentic Southeast Asian food and recipes led Bob Zhang to open Doufu in 2020. “Tofu sounds like Doufu in China. It is one of the most commonly consumed foods across Asian countries because of its healthy nutrition and effects”, he explains.

His objective was to deliver authentic cuisines with fresh and quality local produce and bring customers home food and memories from Southeast Asia. Doufu started as a local shop but very quickly went online and gained the attention of customers across London.

Bob has been looking for ways to fulfill orders for customers who wanted more delivery options, including Next day and Same-day. “The available options were extremely expensive and required me to commit to volumes”, says Bob. Like many small businesses, Bob ended up doing home deliveries himself using his car for customers who wanted faster delivery. Although this allowed him to maintain quality control, it came with long hours on the road and limited growth capacity.

To provide the best service possible to his customers, Bob discovered Evermile, a delivery platform that not only offers more delivery options to choose from, but also helped him save money.

"With Evermile, I’m now able to outsource my deliveries and give the same level of experience to customers, although I’m not the one who’s doing the deliveries.”

Bob Zhang, Doufu

Bob's experience with Evermile was a game-changer for his small business. The platform's user-friendly interface made the ordering process simple and fully automated. "It's really easy to use," Bob explains, "and it takes care of everything for me. I don't have to worry about delivery management anymore."

"Evermile is really helpful for retail shops like mine. Easy to use, great prices, caring customer service. Like deliveries should be.”

Bob Zhang, Doufu

But it wasn't just the convenience that drew Bob to Evermile. Since the demand for Asian Cuisine kept growing, Bob opened a second store in East London to bring the taste of South Asia to more food-lovers. But this growth brought an entire new set of challenges. “Now I have two shops and double the deliveries!” Bob said.

As Doufu's popularity grew, Bob found himself with a new challenge: managing his time. "I was spending so much time on deliveries that I couldn't properly focus on growing my business," Bob recalls ."Managing my deliveries with Evermile freed up so much time that I could put my time into growing my second shop!" Bob exclaims. With the help of Evermile, Bob was able to provide affordable delivery options to his customers while growing his business and expanding his reach.

Bob's success story with Evermile is an example of how small businesses can optimize their deliveries and grow their business without compromising on quality or customer experience. By offering affordable delivery options to his customers and freeing up his time and money, Bob was able to increase customer loyalty and satisfaction while also expanding his business.

Get started with Evermile

Create Account